Refund policy

JaeMarie believes in providing our customers with the best shopping experience possible. That's why we have implemented a comprehensive return policy to ensure your satisfaction with every purchase. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we are here to assist you.

Our return policy is designed to be fair and transparent, providing you with clear guidelines on how to proceed. Here are the key points you need to know:

Eligibility for Returns

We accept returns for most products within 14 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized products, may not be eligible for return due to customization reasons.

Initiating a Return

If you wish to return an item, please contact our customer support team within the specified return period. They will guide you through the process and provide you with a return authorization number. This number is essential for processing your return and ensuring a smooth experience.

Return Shipping

When returning an item, you are responsible for the shipping costs unless the return is due to a mistake on our part, such as a defective or incorrect product. We recommend using a trackable shipping method to ensure the safe arrival of your return. Once we receive the item, our team will inspect it to verify its condition and process your refund accordingly.

Refunds and Store Credit

JaeMarie does not offer refunds, but we will provide you with store credit for future purchases.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. They will assist you in finding the right product and guide you through the exchange process.

JaeMarie strives to provide you with the highest quality products and exceptional customer service. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our friendly support team. We are here to help and ensure your complete satisfaction.